What can we help you with today?

When will my box arrive? 

Your box will ship approximately one week after renewals (the 11th of each month) and will arrive within 2  to 3 days after you receive your tracking information. If you are a new  subscriber and have subscribed after the shipments have been prepared,  your first month's delivery may arrive later, but starting with your  second month, you will be "on schedule" with deliveries at the beginning  of each month.

How much does shipping cost?

 A flat rate shipping charge will be applied to your order at check out after your 'ship-to' address is entered. Plant Club Memberships will have a flat rate shipping fee of $4.95. 

Where do you deliver?

The Plant Club ships plants only within the United States. Due to  state agricultural restrictions, we are NOT able to ship into Arizona, Alaska, California, Hawaii, Oregon, or Puerto Rico at this time.

What is the refund and return policy? 

Due to the nature of our products, we can only issue refunds and  accept returns in the unfortunate event that your delivery arrives  damaged. In the event of this occurring, please contact us at  sales@theplantclub.com for further instructions. 

Do you take returns or exchanges?

We don’t accept returns or exchanges on subscription boxes or the  items in them. But if an item arrives damages or is missing from your  box, we’ll mail you a replacement for free.

What is the cancellation policy? 

You may cancel your month-to-month subscription at any time.  Shipments that have already been sent will still be billed. Prepaid and  discounted subscriptions may be canceled and not renewed at the end of  their plan term.

I love The Plant Club, but I have too many plants  on my hands. Is there anything I can do besides cancelling my  subscription?

 Yes, absolutely! You have the option of skipping your next delivery  and future charges. For example, if you’re going on vacation you can  choose to skip that month's delivery. This feature only works if you  have an ongoing monthly subscription. It does not work on prepaid  subscriptions or if you just made a one-time purchase.

What happens if my plants are damaged during shipping?

The Plant Club offers offers a 100% satisfaction guarantee, so we’re happy  to ship you a replacements if your plant(s) arrived in a state  of disrepair. 

My delivery hasn’t turned up – what do I do?

If you are anticipating a delivery and it hasn’t shown as expected,  please let us know immediately by emailing us at  sales@theplantclub.com and we will investigate right away. We  strive to deliver on time, always, but sometimes things may happen  beyond our control and we will have to arrange re-delivery or  replacements for you.

Still have questions?

Contact us at sales@theplantclub.com and we'll be happy to help!