Your box will ship approximately one week after renewals (the 11th of each month) and will arrive within 2 to 3 days after you receive your tracking information. If you are a new subscriber and have subscribed after the shipments have been prepared, your first month's delivery may arrive later, but starting with your second month, you will be "on schedule" with deliveries at the beginning of each month.
A flat rate shipping charge will be applied to your order at check out after your 'ship-to' address is entered. Plant Club Memberships will have a shipping rate of $7.95 and Premium Plant Club Memberships will be $9.95.
The Plant Club ships plants only within the United States. Due to state agricultural restrictions, we are NOT able to ship into Arizona, Hawaii, Alaska, or Puerto Rico at this time.
Due to the nature of our products, we can only issue refunds and accept returns in the unfortunate event that your delivery arrives damaged. In the event of this occurring, please contact us at firstname.lastname@example.org for further instructions.
We don’t accept returns or exchanges on subscription boxes or the items in them. But if an item arrives damages or is missing from your box, we’ll mail you a replacement for free.
You may cancel your month-to-month subscription at any time. Shipments that have already been sent will still be billed. Prepaid and discounted subscriptions may be canceled and not renewed at the end of their plan term.
Yes, absolutely! You have the option of skipping your next delivery and future charges. For example, if you’re going on vacation you can choose to skip that month's delivery. This feature only works if you have an ongoing monthly subscription. It does not work on prepaid subscriptions or if you just made a one-time purchase.
The Plant Club offers offers a 100% satisfaction guarantee, so we’re happy to ship you a replacements if your plant(s) arrived in a state of disrepair.
If you are anticipating a delivery and it hasn’t shown as expected, please let us know immediately by emailing us at email@example.com and we will investigate right away. We strive to deliver on time, always, but sometimes things may happen beyond our control and we will have to arrange re-delivery or replacements for you.
Contact us at firstname.lastname@example.org and we'll be happy to help!